Shipping Policy

  1. Shipment Processing Time
  2. Shipping Rates & Estimates
  3. Non-Delivery of or Lost or Stolen Package
  4. Returns

Q: Shipment Processing Time

Normal processing time is between 1 to 2 days from placing the order.

Although every effort is made to ship the order within the aforementioned processing time, no guarantees are expressed or implied.

Q: Shipping Rates & Estimates

Free ground shipping is available for orders of value equal to or greater than $250 within Canada and the contiguous USA (lower 48 states).

Q: Non-Delivery of or Lost or Stolen Package

Please contact Timbren customer service at: 1-800-263-3113 or email at and we will be pleased to assist you.

Q: Returns

Once your shipment has left our factory, we are unable to recall the package or packages. If you choose to refuse the package or packages, upon delivery, you will be responsible for all shipping and return shipping charges.

If you received damaged, defective, or incorrect product or you are not happy with the product shipped to you, please refer to our Return Policy about the available options for returning your order.

If you have any questions concerning our shipping policy, please contact Timbren customer service at 1-800-263-3113 or email at